EU IMPORT CHARGES
Since July 2021 we have been part of a new E.U. VAT system. In short, this means that you will not receive any additional charges on shipments valued at 150 euro or under. The checkout price that you see includes all costs.
We are shipping all orders as normal but please understand that overseas delivery times are not as fast as usual, as a result of the ongoing pandemic around the world. Orders shipped without tracking may take as long as 4 weeks, potentially longer. We strongly recommend paying a little more and opting to have a tracking number, you will see this option on checkout. We will do our utmost to ship heavier orders with a courier (UPS etc) to ensure a speedier delivery.
Please be aware that requesting a contactless delivery from a courier, ie asking for a parcel to be left outside or in a safe place, is the responsibility of the customer. Any damage that occurs as a result of this request is not due to neglect on our part. In this situation we are unable to make any claim for the parcel, should it to go missing or get damaged. Therefore we are not able to replace the affected items.
We aim to dispatch orders within 2-3 working days, unless UK Special Delivery is chosen. Delivery time after that varies with your chosen method of shipping.
Our packing supplies are biodegradable boxes, envelopes & bubble wrap.
We do not make profit from our P&P, all prices are based on current Royal Mail guidelines. VAT is added onto the postage costs for UK & Europe. Consequently the amount seen on your parcel may differ from the amount you were charged.
Charges are calculated automatically when you check out. If you have any questions about shipping then please ask and we can help.
COLLECT FROM STORE
You can collect from our London store by choosing this option on checkout. When your order is ready for collection we will contact you to let you know. Collection is available Tue to Sat from 12-6, please let us know if you need to pick up outside of these hours.
1st Class: We aim to send all 1st class orders within 3 working days of the order being placed. Typically it will then arrive the next day but can take longer.
Royal Mail evaluate shipping price on size & weight. Occasionally some items will travel without tracking. This flexibility allows us to keep postage prices as low as possible without actually affecting the speed with which you receive them.
It is standard practice for all orders over £35 to travel with tracking.
Upgrade to Special Delivery for a speedier arrival. Orders placed before 3pm will arrive next day, except those placed on Saturday which can only ship on Monday to arrive on Tuesday. There is no postal service on a Bank Holiday monday, so any orders will ship the next day.
Please read above for information regarding import charges.
Europe Airmail: Cost effective with a delivery time of approx. 10-12 working days.
Europe Airmail Special: Updgrade to this service at an additional cost. You will get a tracking number and delivery time will be approx. 7 working days.
Please note that shipping times vary depending on region and customs traffic.
World Airmail: Cost effective with a delivery time of approx. 10-12 working days.
World Airmail Special: Upgrade to this service at an additional cost. You will get a tracking number and delivery time will be approx. 7 working days, depending on customs clearance. Carrier may vary depending on parcel size. The majority of U.S orders now ship with DHL, smaller items will travel postal.
We do hope that you are very happy with what you receive. If you are not then please get in touch. You must return the order to us, in its original condition, within 28 days in order to get an exchange or refund. Items that return in an unsellable condition will not be refunded.
Any returned items will be refunded immediately minus the cost of the initial postage fee. Any faulty items must be returned to us before a replacement or refund is provided. We will only replace with the same item.
We are unable to refund on any personalised items as it will not be possible for us to restock these. This excludes damaged items.
If you do send items back then please use a secure postage method, so that you can trace where the package is. The item is your responsibility until we receive it.
We will happily cancel any unwanted order however those over the value of £100 will be refunded minus the card fees charged to us by Shopify. This is a recent change because Shopify no longer return these fees should we refund. It is around 2.4%.
We are doing our utmost to reduce packaging waste. Currently all of our shipment packaging is paper based or compostable. Our aim is to protect the product & not add anything superfluous.
VINTAGE ITEMS RETURNS POLICY
We do our best to select things which are of a high standard and then photograph them as accurately as possible. Mail us if you have questions about a particular item. Vintage electrical items are sold in full working order. Our electrical goods are all PAT tested for safety.
All prices are subject to change and we retain the right to adjust prices at any given moment. All prices, and shipping, include VAT at the current rate. UK VAT No. GB 113 3028 69