CHRISTMAS SHIPPING DATES
We will be shipping up until midday of the 23rd December. From then we will have our annual 2 week break.
We recommend choosing the trackable method at this time of year. Last shipping dates, as recommended by the postal service, are:
14th December (we recommend selecting the trackable service): Italy, USA, Canada, Scandinavia.
17th December: The rest of Europe
20th December: UK, 1st class
23rd December: UK Special Delivery ( next day)
Please contact us on 02072782460 if you have any questions.
We aim to dispatch orders within 2-3 working days, unless UK Special Delivery is chosen. Delivery time after that varies with your chosen method of shipping.
Our packing supplies are biodegradable boxes, envelopes & bubble wrap.
We do not make profit from our P&P, all prices are based on current Royal Mail guidelines. VAT is added onto the postage costs for UK & Europe. Consequently the amount seen on your parcel may differ from the amount you were charged.
Charges are calculated automatically when you check out. If you have any questions about shipping then please ask and we can help.
COLLECT FROM STORE
You can collect from our London store by choosing this option on checkout. When your order is ready for collection we will contact you to let you know.
1st Class: We aim to send all 1st class orders within 3 working days of the order being placed. Typically it will then arrive the next day but can take longer.
Royal Mail evaluate shipping price on size & weight. Occasionally some items will travel without tracking. This flexibility allows us to keep postage prices as low as possible without actually affecting the speed with which you receive them.
It is standard practice for all orders over £35 to travel with tracking.
Upgrade to Special Delivery for a speedier arrival. Orders placed before 3pm will arrive next day, except those placed on Friday/Saturday which will arrive on Monday.
Europe Airmail: Cost effective with a delivery time of approx. 5-7 working days.
Europe Airmail Special: Updgrade to this service at an additional cost. You will get a tracking number and delivery time will be approx. 4-5 working days.
World Airmail: Cost effective with a delivery time of approx. 10-12 working days.
World Airmail Special: Upgrade to this service at an additional cost. You will get a tracking number and delivery time will be approx. 7 working days, depending on customs clearance.
We do hope that you are very happy with what you receive. If you are not then please get in touch. You must return the order to us, in its original condition, within 28 days in order to get an exchange or refund. Items that return in an unsellable condition will not be refunded.
Any returned items will be refunded immediately minus the cost of the initial postage fee. Any faulty items must be returned to us before a replacement or refund is provided. We will only replace with the same item.
We are unable to refund on any personalised items as it will not be possible for us to restock these. This excludes damaged items.
If you do send items back then please use a secure postage method, so that you can trace where the package is. The item is your responsibility until we receive it.
VINTAGE ITEMS RETURNS POLICYWe do our best to select things which are of a high standard and then photograph them as accurately as possible. Mail us if you have questions about a particular item.
Vintage electrical items are sold in full working order. Our electrical goods are all PAT tested for safety.
All prices are subject to change and we retain the right to adjust prices at any given moment. All prices, and shipping, include VAT at the current rate. UK VAT No. GB 113 3028 69